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Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information.

Last Updated: March 15, 2025

Introduction

At plexzeagency, we believe transparency builds trust. This privacy policy explains how we collect, use, store, and protect your personal information when you use our financial analysis tools and services. We're committed to safeguarding your data while providing you with powerful insights for your financial decisions.

By using our services at plexzeagency.com, you agree to the collection and use of information in accordance with this policy. If you have questions about any aspect of our privacy practices, don't hesitate to reach out to us.

Information We Collect

We collect different types of information to provide and improve our services. Here's what we gather and why:

Personal Information

Name, email address, phone number, and business details you provide when creating an account or contacting us.

Financial Data

Financial information you input into our analysis tools for processing and generating insights.

Usage Information

How you interact with our platform, including features used, time spent, and preferences.

Technical Data

IP address, browser type, device information, and cookies that help us optimize your experience.

Important: We never collect sensitive financial credentials like bank passwords or credit card numbers. Our tools work with data you choose to share, not direct access to your accounts.

How We Use Your Information

Your information helps us deliver better services and support. Here's how we use what we collect:

  • Process your financial data through our analysis tools to generate insights and reports
  • Maintain and improve our platform's functionality and user experience
  • Provide customer support and respond to your inquiries
  • Send you important updates about our services and your account
  • Develop new features based on usage patterns and user feedback
  • Ensure security and prevent fraudulent activity on our platform
  • Comply with legal obligations and regulatory requirements

We process your information based on legitimate business interests, contractual obligations, and your consent where required by law.

Data Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your data in specific circumstances:

Scenario What We Share Purpose
Service Providers Limited data necessary for service delivery Cloud hosting, payment processing, customer support
Legal Requirements Information required by law Compliance with court orders, regulatory requests
Business Transfers User data as part of business assets Mergers, acquisitions, or asset sales
Security Threats Data necessary to address security issues Protecting users and preventing fraud

All third-party service providers are carefully vetted and bound by strict confidentiality agreements. They can only use your data for the specific purposes we authorize.

Your Rights and Control

You have significant control over your personal information. Here are your rights and how to exercise them:

Access Your Data: Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Inaccuracies: Update or correct any incorrect or incomplete personal information in your account settings or by contacting us.
Delete Your Data: Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Restrict Processing: Limit how we use your data while maintaining your account access for essential functions.
Data Portability: Receive your data in a structured, machine-readable format to transfer to another service provider.
Withdraw Consent: Revoke consent for data processing activities that require your explicit permission.

To exercise these rights, email us at info@plexzeagency.com with your request. We'll verify your identity and respond promptly to legitimate requests.

Data Security Measures

Protecting your information is our top priority. We've implemented comprehensive security measures across our platform:

  • Encryption: All data transmissions use industry-standard SSL/TLS encryption, and sensitive data is encrypted at rest
  • Access Controls: Strict employee access controls with role-based permissions and regular access reviews
  • Infrastructure Security: Secure cloud hosting with firewalls, intrusion detection, and regular security updates
  • Data Backups: Regular automated backups stored in secure, geographically distributed locations
  • Security Monitoring: 24/7 monitoring for suspicious activity and potential security threats
  • Regular Audits: Periodic security assessments and penetration testing by third-party experts

Your Role in Security: Use strong, unique passwords and keep your login credentials confidential. Report any suspicious account activity immediately.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations:

  • Active Accounts: Personal and usage data retained while your account remains active
  • Closed Accounts: Most data deleted within 90 days of account closure, with some information retained for legal compliance
  • Financial Data: Analysis data you upload is deleted according to your specified retention preferences or within 2 years maximum
  • Support Records: Customer support communications retained for 3 years for quality assurance and dispute resolution
  • Legal Requirements: Some data may be retained longer to comply with tax, audit, or regulatory obligations

You can request early deletion of your data by contacting us, though some information may need to be retained for legitimate business or legal purposes.

International Data Transfers

While plexzeagency operates primarily in South Africa, our cloud infrastructure and service providers may process your data in other countries. When we transfer data internationally:

  • We ensure adequate protection through approved transfer mechanisms and contractual safeguards
  • Service providers must meet strict data protection standards equivalent to those required locally
  • We regularly review and update our transfer mechanisms to maintain compliance with evolving regulations
  • You can request information about where your data is processed by contacting our privacy team

Cookies and Tracking

We use cookies and similar technologies to enhance your experience and understand how you use our platform:

  • Essential Cookies: Required for basic platform functionality and security
  • Performance Cookies: Help us understand usage patterns and improve our services
  • Preference Cookies: Remember your settings and customization choices
  • Analytics Cookies: Provide insights into user behavior and platform performance

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes:

  • We'll notify you via email and through our platform at least 30 days before changes take effect
  • The updated policy will be posted on our website with a new effective date
  • We'll highlight key changes to help you understand what's different
  • Continued use of our services after the effective date constitutes acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions About Your Privacy?

We're here to help with any privacy-related questions or concerns.

Email: info@plexzeagency.com

Phone: +27215566193

Address: Mngaka St, Pimville Zone 3, Soweto, 0083, South Africa

Our privacy team typically responds to inquiries within 2 business days.